FAQ
Welcome to Daruma.us Casino’s FAQ. Whether you’re new to online casinos or a seasoned player, this page has clear, straight-to-the-point answers to the questions we get most often. You’ll find guidance on account setup, verification, deposits and withdrawals, bonus rules, and how Sweeps Coins and Gold Coins work. We also cover game availability, mobile play, security, and how to reach us when you need help.
Daruma.us accepts USD, and supports MasterCard and Visa for purchases. Our no-deposit welcome package—20,000 Gold Coins (GC) plus 1 Sweeps Coin (SC)—is credited automatically after account verification, and popular providers like NetEnt, Evolution Gaming, Big Time Gaming, and more power our game library. For purchases, bundles and daily gifts, pay attention to the 1x wagering on Sweeps Coins and the redemption rules: you must reach at least 100 SC to request a cash redemption, and redemptions are limited to $5,000 per transaction and one redemption every five days.
If you need help, use our FAQ, live chat, or email support@daruma.us. Keep an eye on our Terms and Conditions for full rules and eligibility. This FAQ is designed to help you get started quickly, play responsibly, and understand how to convert Sweeps Coins into withdrawable cash once you meet the requirements.
Your Daruma.us Casino Questions Answered
What are Gold Coins (GC) and Sweeps Coins (SC), and how do they differ?
Gold Coins (GC) are promotional play currency for fun gameplay and bonus activity. Sweeps Coins (SC) are the sweepstakes-style credits that can become redeemable cash after meeting the wagering and redemption rules. SC winnings require a 1x playthrough before they convert to withdrawable balance. GC are for entertainment and cannot be cashed out. Both can be used across slots, table games, and live dealer games according to promotion details.
How do I sign up and verify my Daruma.us account?
Signing up is quick: register with your email, create a password, and confirm your account via the verification email. To redeem Sweeps Coins or request withdrawals, you must complete KYC verification: a government-issued ID and a proof of address (utility bill or bank statement) are required. Verification usually completes within 1–3 business days, but can take longer if documents require manual review.
Do I need a bonus code for the no-deposit welcome offer?
No bonus code is required. The no-deposit sign-up bonus (20K GC + 1 SC) is credited automatically once your account is verified. For purchase bundles and other promotions, you may need to opt in via the Coin Store or follow the promotion’s claim steps. Always read the promotion’s Terms and Conditions before claiming.
What are the wagering and redemption rules for Sweeps Coins?
Sweeps Coins carry a 1x wagering requirement on winnings before they become redeemable. You must accumulate at least 100 SC (equivalent to $100 USD) to request a redemption. Maximum redemption is $5,000 per transaction, and you may submit one redemption every five days. Contribution rates are standard: most games contribute 100% toward the 1x requirement unless a promotion specifies otherwise.
Which games can I play with Sweeps Coins and Gold Coins?
All major game categories are available: slots, blackjack, roulette, video poker, craps, and live dealer games. Daruma.us uses providers like Evolution Gaming, NetEnt, Big Time Gaming, Red Tiger Gaming, and more, which means a mix of classic slots and modern titles. Some promotions may restrict eligible games; check the specific offer rules.
What payment methods and currencies are accepted?
Daruma.us accepts purchases with MasterCard and Visa, and operates in USD. If you plan to make purchases, ensure your card supports online, international, or sweepstakes-style purchases as required. For questions about specific card issues, contact support@daruma.us or use live chat.
How long do withdrawals take, and what limits apply?
Redemption processing often completes in 1–3 days, though terms allow up to 30 days for larger payouts or checks. Minimum redemption requires reaching 100 SC. There is a $5,000 per-transaction maximum, and redemptions are limited to one every five days. Processing time can vary based on verification status and payment method.
What is the KYC (verification) process like?
KYC requires a valid government-issued ID (driver’s license, passport), and proof of address dated within the last three months (utility bill or bank statement). We verify identities to protect accounts and comply with payout rules. Delays occur if documents are unclear or mismatched; ensure names, addresses, and dates match your registered account.
Is Daruma.us mobile-friendly?
Yes. The site and games are optimized for mobile browsers on iOS and Android, so you can play slots, table games, and live dealer tables on the go. Performance can depend on device hardware and internet connection; for the best experience, use the latest OS version and a stable Wi-Fi or cellular connection.
Are there state restrictions for US players?
Daruma.us operates under sweepstakes rules and is available in many US states, but several states are excluded. Restricted states include: ID, MT, LA, NV, MI, NY, NJ, CT, WA, DE, MD, WV, KY, PA, MS, CA, DC, OH, HI, AZ, MN, UT, RI, ME. Check the full Terms and Conditions for the most current list and any updates.
How does the Mail-In (AMOE) bonus work?
The Mail-In Alternative Method of Entry (AMOE) lets U.S. players receive 5 Sweeps Coins by sending a handwritten request card via postal mail, with postage costs covered by the player. Follow the AMOE instructions in the promotion or Terms and Conditions to ensure your request is valid. AMOE is an option when digital purchases are not available or for players preferring postal entry.
How can I contact customer support if I have a problem?
Support options include our FAQ, 24/7 live chat, and email at support@daruma.us. Live chat is best for quick troubleshooting, while email is useful for document submissions or complex account issues. When contacting support, include your account email and a clear description of the issue to speed resolution.
Daruma.us takes player safety and fair play seriously. We use industry-standard security measures to protect your data, and our games come from reputable providers with tested random number generation, so gameplay is fair. Getting started is simple: register, verify your account, claim your no-deposit welcome package, and you can start playing on desktop or mobile in minutes. Remember, Sweeps Coins require a 1x playthrough and a 100 SC threshold for redemption, and all bonuses are subject to Terms and Conditions. Play responsibly, set deposit limits if needed, and reach out to support@daruma.us or live chat for help anytime. Sign up or log in now to try the wide game selection, take advantage of promotional bundles, and experience what Daruma.us has to offer—secure, fair, and built for players who want straightforward rewards and fast gameplay.